Privacy policy

Cambridge Quantum Bio (“CQB”, “we”, “us”, or “our”) operates this website and store, including all related content, features, tools, and services (the “Services”). The Services are powered by Shopify, which enables us to provide a secure shopping and account experience.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or use the Services, make a purchase, or otherwise communicate with us. If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs how your personal information is collected and processed.

By accessing or using the Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

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“Personal information” means information that identifies, relates to, or can reasonably be linked to an individual. It does not include anonymised or de-identified data.

Depending on how you use the Services and where you live, we may collect or process the following categories of personal information:

• Name

• Email address

• Phone number

• Billing and shipping address (entered voluntarily at checkout)

• Payment method details, such as credit/debit card information (processed securely by Shopify and payment processors)

• Transaction amounts

• Order and payment confirmations

• Username

• Password

• Security questions

• Account preferences

• Products viewed

• Products added to cart

• Wishlist activity

• Purchases, returns, exchanges, cancellations

• Historical orders

• Information you provide when contacting us (email messages, support requests, order queries)

• Browser type

• IP address

• Operating system

• Device identifiers

• Network information

• How you access and navigate the Services

• Timestamps, clicks, interactions

• Pages visited and referral information

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We collect personal information from:

• Directly from you — when you use the Services, create an account, complete a purchase, or communicate with us.

• Automatically — through cookies, tracking technologies, and your device when you visit our website.

• Service providers — such as Shopify, analytics providers, payment processors, and fulfilment partners.

• Third-party partners — where permitted by law.

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We may use your personal information for the following purposes:

• Processing orders and payments

• Managing your account

• Shipping and fulfilment

• Managing returns or exchanges

• Remembering preferences

• Improving and personalising your shopping experience

• Email marketing and promotional messages

• Displaying relevant ads on our Services or third-party platforms

• Personalised product recommendations based on your activity

• Authenticate accounts

• Detect and prevent fraud, illegal activity, or misuse

• Secure payment processes

• Protect the safety and integrity of the Services

• Responding to inquiries

• Providing support

• Sending important pre- and post-purchase notifications

• Complying with applicable laws

• Responding to valid legal requests

• Enforcing our policies and Terms of Service

• Handling disputes or investigations

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We may share your personal information with third parties for legitimate business reasons, including:

Such as Shopify, payment processors, IT providers, fulfilment companies, analytics providers, and customer support platforms.

We may share limited data with partners for advertising or analytics purposes. These partners process your data under their own privacy notices.

When you authorise us to disclose your information, for example when using social media logins or requesting shipment updates.

Within our corporate group, if applicable.

Legal or Business Events

• Compliance with legal obligations

• Protection of rights, safety, and security

• Corporate transactions such as mergers or reorganisations

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Our Services are hosted by Shopify. Shopify collects, processes, and may share personal information to operate and improve the platform.

Shopify may also use aggregated data from multiple merchants to provide enhanced features and analytics. In these circumstances, Shopify is responsible for processing your personal information and for responding to requests related to your personal data.

For more details, please review Shopify’s Privacy Policy and rights portal:

https://privacy.shopify.com/en

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Our website may contain links to external websites or platforms. We are not responsible for the privacy, security, or accuracy of information on third-party websites. You should review their privacy and security policies before interacting with them.

Any information you share on public or semi-public platforms (such as social media) may be visible to others.

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Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

If you believe a minor has provided personal information, please contact us and we will delete it.

We do not knowingly “sell” or “share” data belonging to individuals under age 16.

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While we implement safeguards to protect your information, no security system is entirely secure.

We retain personal information only as long as necessary to:

• operate the Services

• comply with legal obligations

• resolve disputes

• enforce policies

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Depending on your jurisdiction, you may have the following rights:

• Access / Know

• Delete

• Correct

• Portability

• Restrict or Object to Processing

• Withdraw Consent

• Manage Marketing Preferences

UK/EEA residents may have additional rights under GDPR, including objection to certain processing or automated decision-making.

You may exercise your rights by contacting us at info@cambridge-bio.com.

We may request verification of identity before fulfilling your request.

We do not discriminate against individuals who exercise their privacy rights.

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If you have concerns about our data practices, please contact us at info@cambridge-bio.com.

You may also have the right to lodge a complaint with your local data protection authority.

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We may transfer, store, or process your personal information in countries outside your own.

When transferring data from the UK or EEA, we rely on legally recognised safeguards such as Standard Contractual Clauses, unless the destination country is deemed “adequate.”

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We may update this Privacy Policy from time to time. The updated version will be posted on our website with the new “Last updated” date.

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For any questions regarding this Privacy Policy or your personal information, you can contact us at:

📧 info@cambridge-bio.com

Cambridge Quantum Bio is the data controller for information processed under this Privacy Policy.